Zoho CRM and Close are two popular customer relationship management (CRM) software options. Both platforms provide similar features and functionality, but they differ in terms of pricing, customization options, and integrations. In this article, we will compare Zoho CRM vs Close to help you decide which platform is best for your business needs.
Zoho CRM Overview
Zoho CRM is a cloud-based CRM platform that offers a range of tools and features to help businesses manage customer relationships. Zoho CRM is designed to be easy to use, with a simple and intuitive interface that allows users to quickly access the information they need. The platform also offers a range of customization options, allowing businesses to tailor the software to their specific needs.
Close Overview
Close is a sales automation platform that provides sales teams with a range of tools and features to help them streamline their sales processes. Close is designed to be a complete sales platform, offering everything from lead generation to deal closing. The platform is easy to use, with a clean and intuitive interface that makes it easy for sales reps to access the information they need.
Zoho CRM vs Close: Features
Zoho CRM and Close both offer a range of features to help businesses manage their customer relationships and streamline their sales processes. Here are some of the key features of each platform:
Zoho CRM Features:
Contact management: Zoho CRM allows businesses to manage all their customer information in one place, including contact details, communication history, and account information.
Sales automation: Zoho CRM offers a range of automation features, including lead scoring, email marketing, and workflow automation, to help businesses streamline their sales processes.
Customization: Zoho CRM offers a range of customization options, allowing businesses to tailor the platform to their specific needs.
Mobile app: Zoho CRM offers a mobile app that allows users to access customer information on the go.
Integrations: Zoho CRM integrates with a range of third-party apps, including G Suite, Mailchimp, and Salesforce.
Close Features:
Lead management: Close offers a range of tools to help businesses manage their leads, including lead capture forms, lead scoring, and lead nurturing.
Sales automation: Close offers a range of automation features, including email templates, drip campaigns, and task automation, to help businesses streamline their sales processes.
Pipeline management: Close offers a visual pipeline management tool that allows sales teams to track their deals through each stage of the sales process.
Reporting and analytics: Close offers a range of reporting and analytics tools to help businesses track their sales performance.
Integrations: Close integrates with a range of third-party apps, including Zapier, Slack, and HubSpot.
Zoho CRM vs Close: Pricing
One of the biggest differences between Zoho CRM and Close is pricing. Zoho CRM offers a range of pricing plans to suit businesses of all sizes, while Close offers a single pricing plan with a per-user fee. Here is a breakdown of the pricing plans for each platform:
Zoho CRM Pricing:
Free: The free plan offers basic contact management features for up to three users.
Standard: The standard plan costs $18 per user per month and includes additional features such as sales automation, workflow automation, and customization options.
Professional: The professional plan costs $30 per user per month and includes advanced features such as territory management, team collaboration, and forecasting tools.
Enterprise: The enterprise plan costs $45 per user per month and includes features such as advanced analytics, multiple currencies, and role-based access control.
Close Pricing:
Basic: The basic plan costs $25 per user per month and includes basic features such as lead management, email integration, and reporting.
Professional: The professional plan costs $65 per user per month and includes additional features such as call recording, SMS integration, andSmart Views.
Business: The business plan costs $145 per user per month and includes advanced features such as sales forecasting, predictive dialer, and API access.
Zoho CRM vs Close: Customization
Another key difference between Zoho CRM and Close is customization options. While both platforms offer customization features, Zoho CRM provides more flexibility in terms of customization options. Zoho CRM allows businesses to create custom fields, modules, and workflows, while Close offers a more limited set of customization options.
Zoho CRM vs Close: Integrations
Both Zoho CRM and Close offer integrations with a range of third-party apps. Zoho CRM integrates with over 300 apps, including G Suite, Mailchimp, and Salesforce, while Close integrates with over 60 apps, including Zapier, Slack, and HubSpot. However, Zoho CRM offers a wider range of integrations compared to Close.
Zoho CRM vs Close: Customer Support
Both Zoho CRM and Close offer customer support through email, phone, and live chat. However, Zoho CRM also offers a comprehensive knowledge base, community forum, and training resources, making it easier for users to find answers to their questions.
Conclusion
Zoho CRM and Close are both powerful CRM platforms that offer a range of features to help businesses manage their customer relationships and streamline their sales processes. Zoho CRM provides more flexibility in terms of customization options and integrations, while Close offers a more streamlined pricing model and a range of automation features. Ultimately, the choice between Zoho CRM vs Close will depend on your business needs and preferences. We recommend taking advantage of free trials to test both platforms before making a decision.
Other Alternative
Simply CRM is a cloud-based customer relationship management (CRM) software that is designed to help businesses manage their customer relationships and sales processes. It offers a range of features and tools that can help businesses streamline their sales processes, track customer interactions, and improve customer engagement.
One of the key features of Simply CRM is its contact management tools. The software allows businesses to store all of their customer information in one central location, making it easy to access and update customer records as needed. Businesses can also segment their customer database based on various criteria, such as demographics, purchase history, and engagement level, allowing them to target specific groups with personalized marketing campaigns.
Simply CRM also offers sales pipeline management tools that allow businesses to track their sales processes from start to finish. The software provides a visual pipeline view of all open deals, allowing businesses to see where each deal is in the sales process and identify potential bottlenecks. This can help businesses prioritize their sales activities and focus on deals that are most likely to close.
In addition to its sales pipeline management tools, Simply CRM also offers marketing automation tools that can help businesses streamline their marketing processes. The software allows businesses to create and send email campaigns, track website visitors, and monitor social media engagement, all from within the platform. This can help businesses improve their customer engagement and drive more leads and sales.
Simply CRM also offers a range of other features, including task management tools, team collaboration tools, and reporting and analytics tools. The software is designed to be easy to use, with a simple and intuitive user interface that requires no technical expertise. It also offers a range of integrations with other popular business tools, such as Zapier, Mailchimp, and QuickBooks.
Overall, Simply CRM is a powerful and versatile CRM software that can help businesses of all sizes manage their customer relationships and sales processes more effectively. Its range of features and intuitive user interface make it a popular choice for businesses looking to improve their customer engagement and drive more sales.